Welcome to the PaperCut Knowledge Base. This site hosts a collection of questions, answers, articles and general information about PaperCut NG, PaperCut Quota and PaperCut ChargeBack.

Information is classified into the sections listed below. Alternatively you can search the database using keywords.

We are adding information all the time. If your question is not addressed or you have a suggestion, please contact us.

• Administration
  • PaperCut User Manual
  • Upgrading your PaperCut software
  • PaperCut's Upgrade Policy
  • Updating the "page counting machine" component
  • Migrating PaperCut NG to a New Server
  • Migrating PaperCut NG to a New Server - when using external database
  • Partially clearing out the log data
  • Keeping a healthy system
  • Administering PaperCut Remotely
  • End-User Transfer Feature
• Architecture / Implementation / Deployment
  • Implementation guide for IT and network managers
  • Implementing PaperCut in a school environment
  • PaperCut on multiple servers
  • Installing PaperCut in a heterogenous environment
  • PaperCut on Machintoshes (Apple Macs)
  • Running PaperCut on a peer-to-peer or home network
  • PaperCut on Windows Server 2003
  • Using a domain administrator service account
  • Special considerations on Terminal Server/CITRIX
  • Trialling PaperCut Using a Subset of all Users
  • Supporting Windows clients via a Mac Server
  • Using the Card Wizard on a Mac or Linux network
  • Where can I get the secondary server (or local printer) software?
  • PaperCut on 64-bit platforms
  • Load Balancing Printers
• Backups & Databases
  • External Database Support Policy
  • Backing up PaperCut data
  • Restoring from backup
  • Keeping your database up to date
  • SQL Server connection problems
• Configuration
  • Removing the currency symbols
• Domains / Directories
  • PaperCut and Active Directory
  • Active Directory and nested groups
  • Managing laptops/notebooks in a network/domain environment
  • Ignoring disabled Active Directory users
  • Syncing against multiple groups or Org Units
• Edition Specific
  • PaperCutNG
    • Displaying older print logs
    • Authenticating and importing users in PaperCut NG
  • PaperCutQuota / PaperCutChargeBack
    • Using the ChargeBack popup client
    • ChargebackDatabaseAdjustments
• Translation, International Projects and Localization
  • Translating PaperCut NG into languages other than English
  • Translating PaperCut Quota's Web Tools interface
  • Opening CSV Reports With Non-English in MS Excel
• InternetControl & ProxyServers
  • Troubleshooting proxy server configuration
  • Separate balances for printing and internet
  • Configuring Squid on Linux to authenticate with Active Directory
  • Installing and configuring SquidNT
  • Integrating PaperCut internet charging with other web filtering applications
  • Publishing an IIS Web Site on an ISA2004 Server
• Licensing
  • Exceeding a license limit
  • Trial period extensions
  • Apply for a license exception
  • Obtaining Past Releases
  • Invalid registration key
  • Licensing PaperCut NG in a Cluster
  • How To Get Another Copy of Your License
  • Licensing across multiple sites/servers/workstations
• Printers
  • Supported Printers
  • Printers supporting page-level color detection
  • Working with network printers (a printer with a network card)
  • Dealing with locally attached printers
  • Ignoring / deleting printers
  • Controlling printer access based on time
  • Purchasing a new printer for use with PaperCut
  • Tracking Printer Trays
  • Setting up RIP devices
• ReleaseStations
  • Using a release station for color printing only
• Support
  • PaperCut Remote Support
• Reporting
  • Running very large reports (2500+ rows)
  • Custom Microsoft Access Reports
• Sales
  • Currencies we accept
  • What is PaperCut Software's refund policy?
  • What you get when purchasing PaperCut
  • The PaperCut Quota free license
• Scripting and APIs
  • Automating printer management in a school, university or education environment
  • Automatically adding/connecting printers to workstations
  • API Compatability
• Upgrading
  • Upgrading your PaperCut software
  • Download links for past/old versions
• Using PaperCut
  • Filters
    • Applying user filters based on group membership
  • TipsAndTricks
    • How to Implement Watermarking or Burst Pages / Separator Pages (showing usernames on prints)
    • Billing teaching staff monthly
    • Importing an SSL certificate from IIS
    • Charging different users different amounts
    • Starting the User Client Tool on a Secondary Screen in a Dual Screen Setup
• Users
  • Importing a subset of domain users
  • Importing users from multiple domains
  • Deleting users from PaperCut
  • Adding a large number of users on a Windows domain
  • Normalizing usernames from printer usage
• UserClientTool
  • Deploying the User Client Tool
  • User Client upgrade considerations
  • Customizing the User Client Tool
  • Working with popup messages
  • Reducing the bandwidth consumed by the User Client Tool
• WebTools Interface
  • Configuring the Web Tools interface
  • Logging out of the Web Tools interface
  • Web Tools admin password
  • Common errors in the Web Tools interface
  • Customizing the Web Tools interface
  • Setting the currency sign in the PaperCut Quota Web Tools interface
  • PaperCut NG End-user login
  • Common Connection Issues for Web Tools

Troubleshooting

• General
  • Reporting Problems
  • How to Enable Debug in PaperCut NG
  • How to Enable Debug in the Print Provider
  • How to Enable Debug in PaperCut Quota/ChargeBack
  • Print to File
  • Resetting the Admin Password
  • Times are Reported Incorrectly in PaperCut NG
• Errors
  • The PaperCut NG Application Server fails to start
  • Error: Text property is read only
  • SMTP Connection Problems when delivering Email Notifications
• Printers
  • Unable to Add a Printer
• Printing
  • Page count problems and how to resolve them
  • Excel Printing Issues
• Reports
  • Running very large reports (2500+ rows)
• Users
  • Rules For New Users